Case Study: ecobee securely enters the home-security market and protects millions with Auth0

Why ecobee Chose Auth0 to Confidently Enter Home Security

ecobee, the smart-thermostat pioneer, expanded into home monitoring and security with cameras and sensors — a move that changed their threat model because customers now entrusted the company with sensitive in-home video. Their legacy, custom-built authentication system wasn’t designed for those risks or the scale (millions of users across B2C customers, B2B property managers, and B2E support staff), and ecobee needed a modern IAM solution with strong MFA and rapid time-to-market.

ecobee chose Auth0 to provide a turnkey identity platform, using Rules and custom database capabilities to enforce MFA, Breached Password Detection, and Anomaly Detection across use cases. Auth0 enabled a secure launch (even during COVID), stopped attacks early, simplified admin off-boarding, and delivered the expertise and tooling that would have cost an estimated 3–4 engineers 18 months to build — substantially reducing risk and resource burden.

ecobee

Jordan Christensen

VP of Technology