Case Study: Perch Security achieves zero IAM downtime and rapid SSO adoption with Auth0

How Perch Security Eliminated IAM Downtime With Auth0

Perch Security, a ConnectWise solution that provides next‑generation SIEM, a 24/7 SOC, and threat detection for technology service providers, faced a critical identity and access management problem: a Java‑based, open‑source IAM set up by departed founders was crashing for hours, and no one on the team had the expertise to maintain it. With enterprise customers demanding 24/7 reliability and SSO, Perch needed a secure, integration‑ready IAM that its developers could manage.

Perch migrated to Auth0 using a hybrid approach with a fallback to the old system, completing the human user cutover in about one to two hours on a weekend with zero downtime and finishing sensor migration two weeks later. Since then they’ve had no Auth0 incidents, the API has been consistently reliable, SSO adoption exceeded expectations (hitting an eight‑month goal in three weeks), and Perch now offers MFA and plans further integrations—turning IAM reliability into a competitive selling point.

Perch

Nick Hagianis

VP of Software Development