Case Study: ChaosSearch achieves a 10x increase in productivity and faster customer onboarding with Auth0

How ChaosSearch Improved Customer Service and Onboarding With Auth0

ChaosSearch is a managed SaaS that turns unstructured AWS S3 data lakes into searchable analytics; after rapid growth and a Series A round the team found its engineering resources stretched and faced strong customer demand for federated identity/SSO. Provisioning users at scale became a bottleneck and a potential deal-breaker for security-conscious customers, so they needed an easy-to-implement, trustworthy identity solution.

They integrated Auth0 via the AWS Partner Network to outsource federation and protocol handling, enabling enterprise SSO without building their own identity stack. The integration sped onboarding and support—agents now identify users and issues in seconds instead of ~30 minutes (about a 10x productivity increase)—while improving security and letting ChaosSearch focus on its core platform and scaling.

ChaosSearch

Thomas Hazel

Founder and CTO