Case Study: Submittable improves authentication flows and user satisfaction with Auth0

Submittable improves authentication flows and user satisfaction with Forms

Submittable, a social impact platform serving businesses, nonprofits, and the public sector, needed a more consistent and secure identity experience across its apps. Its homegrown approach made account linking, MFA, localization, SSO, and authentication flow management time-consuming, and the team turned to Auth0 and Forms to simplify login and signup experiences for its 17 million users.

Auth0 implemented Forms to provide no-code customization, account linking, and built-in support for SSO, monitoring, alerting, and MFA. The result was a more unified Universal Login experience, 85% faster setup for a new account-linking flow, 90% less annual maintenance time, and a 50% improvement in authentication-related operations, while also boosting developer productivity and user satisfaction.

Submittable

Stephanie Akpakoun

Engineering Manager