Case Study: DPD Polska streamlines courier operations with Autentika

DPD Polska builds a 400-page courier app with Autentika

DPD Polska, a leading European parcel delivery company, faced the challenge of providing its thousands of couriers with a reliable and efficient digital tool. Their couriers worked in harsh conditions with tight deadlines, but lacked an all-in-one application that could handle complex workflows, function offline, and remain usable in adverse weather. They partnered with vendor Autentika for UX/UI design and research to create a solution.

Autentika designed a comprehensive Android application tailored to the couriers' specific hardware and extreme working conditions. The solution included over 400 pages covering 40+ core workflows, such as route optimization, offline functionality, and barcode scanning that automatically activated the device's flashlight. The vendor's work resulted in a single, intuitive tool that streamlined the entire parcel delivery process, significantly enhancing the couriers' daily productivity and efficiency.

DPD Polska