Case Study: ACME improves customer support with Autentika’s Freddy AI chatbot

ACME automates 90% of customer support with Autentika

The customer, a major hardware manufacturer referred to as ACME, faced challenges in its customer service operations, which were time-consuming and required constant human intervention for complex technical issues. Autentika implemented its AI-powered assistant, Freddy, to address these inefficiencies and reduce the workload on human agents.

Autentika's solution was the Freddy chatbot, which automates 90% of support tickets by using AI to provide dynamic, multimedia-driven troubleshooting, including analyzing user-submitted photos. This led to reduced ticket resolution times, a guarantee of human intervention within 15 minutes when needed, and increased customer satisfaction. The implementation allowed ACME's human agents to focus on more critical tasks, optimizing the entire support department.

ACME