Case Study: Optima Bank delivers secure 24/7 video banking with Aurus RichCall

Optima Bank serves 3,000+ clients with Aurus video banking

Optima Bank, a leading bank in Kyrgyzstan, sought to provide a remote customer service channel for tasks like identity verification that typically required a branch visit. Their initial solution, using a popular video call service, proved inconvenient for both customers and employees due to mandatory software installation and registration. To overcome this challenge, the bank implemented the Richcall platform from vendor Aurus.

By adopting the Aurus Richcall solution, Optima Bank enabled secure video calls directly from a web browser without requiring any software downloads. This provided a 24/7 service where consultants could verify identities, exchange documents, and resolve issues remotely. The implementation by Aurus has been highly successful, serving over 3,000 clients and resolving approximately 30 customer queries online daily, significantly reducing the need for in-person branch visits.

Optima Bank