Case Study: a leading regional specialty pharmacy improves patient care with Aurus PhoneUP call recording

Leading Regional Specialty Pharmacy improves 40-seat call recording with Aurus

The customer, a leading regional specialty pharmacy, needed a call recording solution for its 40-seat contact center to capture conversations with patients and manufacturers. They selected Aurus and its PhoneUP Call Recording application for its comprehensive features, usability, and competitive pricing.

Aurus implemented its PhoneUP application, which integrates with Cisco UCM and UCCX to fetch metadata and easily search recordings by agent or queue. This solution provided valuable insights for training and quality management, empowering employees to resolve issues faster and deliver more personalized patient interactions. Aurus provided a superior solution that gained the client's complete trust.