Case Study: The Reject Shop achieves 18X better crime reporting with Auror Retail Crime Intelligence

The Reject Shop boosts crime reporting 1,790% with Auror

The Reject Shop, an Australian discount retailer with over 390 stores, was grappling with the impact of rising retail crime. Their loss prevention processes were manual, reactive, and ad hoc, leading to many incidents going unreported. They had little engagement from police and no insight into repeat offenders, making it difficult to keep their staff and customers safe. To address this, they partnered with Auror and its Retail Crime Intelligence platform.

By implementing Auror's platform, The Reject Shop empowered its staff with intelligence to accurately identify offenders and seamlessly report crime events. This solution led to a transformative 1,790% increase in reporting, jumping from approximately 20 events per week to nearly 380. Staff also spent 20% less time on each report. The partnership with Auror resulted in several recidivist offenders being banned and charged, better collaboration with police, and a marked improvement in the effectiveness of their loss prevention teams.

The Reject Shop