Case Study: a major beauty retailer builds an intelligence-led SOC and reduces retail crime with Auror

Major Beauty Retailer cuts case processing to 15 minutes with Auror

A major beauty retailer faced a significant challenge with the violent escalation of organized retail crime following the COVID-19 pandemic. Legacy security processes were reactive and inefficient, creating a gap between incident documentation and crime prevention. The retailer needed to build a centralized, intelligence-led security operations center (SOC) that prioritized associate safety and real-time support. To achieve this, they partnered with Auror and its Retail Crime Intelligence platform.

Using Auror's Intel, Investigate, and Connect the Dots modules, the retailer built a new SOC with 146 unique workflows designed for stakeholder needs. Auror served as the strategic engine, simplifying incident entry and connecting intelligence on repeat offenders. The results were substantial: case processing times dropped to just 15 minutes, 75% of the SOC's data is now powered by Auror, and the retailer achieved a 20% decrease in crime. This led to 1,800 collaborations with law enforcement and provided 24/7/365 coverage for over 1,500 stores, making associate safety the primary measure of success.