Case Study: Banca Carige reduces branch operating costs with Auriga Smart Branch technology

Banca Carige - Customer Case Study

Banca Carige, a leading Italian banking group, faced the challenge of modernizing its extensive branch network to reduce operational costs and increase efficiency while meeting evolving customer expectations. To address this, the bank partnered with vendor Auriga to implement its #NextGenBranch solutions and create a new, technologically advanced branch model.

Auriga's solution enabled the creation of Carige Smart Branches, which integrate self-service technology, advanced ATMs, and video-assisted remote advisors to automate operations and provide an innovative customer experience. This transformation allowed Banca Carige to reduce branch operating costs by an estimated 38%, increase profitability, and free up staff to focus on higher value-added advisory services.

Banca Carige

Paola Acciai

Head of Marketing & Communication