Case Study: La Crosse County 911 reduces stress and saves dispatcher time with Aurelian

How Aurelian Helped La Crosse County 911 Save Time, Reduce Stress, and Refocus on Emergencies

La Crosse County 911, a dispatch center serving over 110,000 Wisconsin residents, was facing a critical challenge. Persistent staffing shortages and a high volume of non-emergency administrative calls were overwhelming its dispatchers, pulling their focus away from actual 911 emergencies and radio traffic. To address this, the center turned to Aurelian and its AI voice assistant, Ava, for a solution.

The Aurelian implementation was seamless, with the AI handling over 14,000 calls in its first 70 days. It successfully resolved 67% of those calls without needing a live dispatcher, saving an estimated two hours per shift. This force multiplier from Aurelian allowed dispatchers to refocus on emergencies, significantly reducing their stress and creating a more balanced workload, all while receiving positive feedback from the public.

La Crosse County 911

Cory Lynch

Operations Supervisor