Case Study: FICO maintains a healthy Jive community with Aurea

FICO shares five strategies to maintain a healthy Jive community

FICO, the global analytics software company, used Aurea’s Jive community platform to support collaboration for its 4,000 employees. As the community grew after its 2013 launch, FICO faced major challenges with community sprawl, hard-to-find content, and outdated or inactive places that had become difficult to manage.

Aurea helped FICO streamline governance and improve usability with tools including Community Optimizer, Jive Extension Pack, Curate, and Analytics Export. Wendy Freitag consolidated and cleaned up thousands of places, standardized content structure and metadata, trained place owners, and introduced templates and search improvements. The result was a 50% reduction in places and content, better findability, and a healthier, more manageable community overall.

FICO

Wendy Freitag

Community Manager