Case Study: SURA Seguros achieves 60% efficiency improvement and 88% greater analytical capacity with AuraQuantic

SURA Seguros - Customer Case Study

SURA Seguros (SURA Chile) needed to professionalize and automate its core operations after relying on manual Excel-based workflows for Business Requests and Insurance Policy quotations, which caused errors, delays, poor monitoring and integration gaps. To build a process-management culture and give managers real-time visibility and control, SURA Seguros selected the AuraQuantic Business Process Management Suite.

AuraQuantic implemented an end-to-end automated Insurance Policy Quotation process—integrating with other systems (10 integration points to IBM AS400/Oracle), enforcing multi-level authorizations, automating task and email distribution, logging comments and events, and delivering personalized reports and dashboards. Six months after go‑live SURA Seguros reported an 88% increase in analytical capacity, a 60% improvement in efficiency, better tracking of won/lost business to improve hit ratio, the ability to roll out new processes like Vehicle Inspections, and recognition with the WfMC Global Awards for Excellence.

SURA Seguros

Paul Irish

Director of Operational Excellency in Emerging Markets