Case Study: IBR Latam achieves operational excellence and 70% productivity improvement with AuraQuantic

IBR Latam - Customer Case Study

IBR Latam, a Peruvian financial services company specializing in collections, vehicle BPO and omnichannel back-office services, faced rapid growth and operational strain from 3,000–5,000 active cases managed largely in Excel. The lack of online dashboards and direct client access to documentation hindered productivity, traceability and supervisory control, prompting IBR Latam to seek a low-code solution from AuraQuantic to eliminate manual processes, prevent information loss and ensure meticulous follow-ups.

Using the AuraQuantic Low-code Application Platform (LCAP), AuraQuantic automated core processes (transfer, loan guarantee and guarantee termination—representing 85% of revenue), enabled web-service integration with client systems, and connected to Microsoft Power BI for real-time, client-accessible dashboards. As a result, IBR Latam achieved a 60% reduction in management time spent on activity control, a 70% productivity improvement and a 65% reduction in working hours per process, plus improved case monitoring, automated tasks and faster, data-driven decisions.

IBR Latam

Carlos Ismodes

Business Consultant