Case Study: Comfenalco Antioquia achieves streamlined, automated request management and reduced errors with AuraQuantic

Comfenalco commits to improving the quality of social services in Colombia through digitalization

Comfenalco Antioquia, a Family Compensation Fund in Medellín with about 2,345 employees, faced fragmented request channels (calls, email, chat, Mercurio), heavy manual workloads, poor traceability, SLA inconsistencies and processing delays that limited its ability to focus on strategic work. To address this, Comfenalco selected AuraQuantic and its BPM suite to consolidate and standardize request handling across shared services.

AuraQuantic implemented an automated internal-requests process (deployed in four months) covering Logistics and Assets, Human Resources Management and Process Transformation, with testing and staff training to ensure adoption. The solution delivered measurable gains: 100% reduction in time to prepare senior-management reports, 95% less paper use, a 65% drop in processing time per request (from 30 to 12 minutes), 50% more complete request registrations and a 50% cut in document search time—while improving data accuracy, traceability and user satisfaction.

Comfenalco Antioquia

Leidy Julieth Vanegas

Process Transformation Manager