Case Study: Certero achieves 95% process digitization in 4 months with AuraQuantic

Certero digitizes 95% of its processes in 4 months

Certero, an Ecuadorian automotive finance company founded in 2019, faced rapid growth and needed to digitize and automate document-heavy workflows—data entry, electronic document generation, digital signatures, notifications and real‑time traceability—to speed vehicle delivery, reduce operational work and improve customer communication. After evaluating options, Certero selected the AuraQuantic BPM platform to drive its digital transformation.

AuraQuantic implemented a phased BPM solution (analysis, implementation, integration and support) that automated key processes—credit qualification and approval, vehicle allocation, and customer service—allowing Certero to digitize 95% of its processes within four months and complete full ERP integration in the following month. The AuraQuantic platform delivered 100% integrated document management and process integration with ERP/external providers, enabled 70% of customer communications through the platform, automated 60% of core processes, improved case agility and traceability, reduced errors and boosted customer satisfaction.

Certero

Elisabeth Panchi

Chief Administrative Officer