Case Study: Banco de Finanzas (BDF) achieves automation of 30+ banking processes and faster response times with AuraQuantic

BDF manages over 30 different banking processes and over 1.000 different types of tasks with AuraQuantic

Banco de Finanzas (BDF), a leading Nicaraguan bank founded in 1992, faced the urgent need to accelerate digital transformation to improve customer service and financial inclusion amid pandemic-driven change. To streamline operations and address common regional barriers like legacy IT, culture and budget constraints, BDF adopted AuraQuantic’s digital transformation platform, initially prioritizing Customer Claims, Complaints, and Suggestions Management to cut response times and ensure consistent notifications to users.

AuraQuantic automated most of BDF’s support processes—including Legal Procedures, Customer Service Center, Alternative Communication Channels, Deposit Collection, Credit and Card Operations, and Accounting—enabling the bank to manage over 30 processes and more than 1,000 task types. The platform delivered measurable impact: 100% notification coverage, real-time task monitoring, reduced rework and human errors, clear response-time metrics, and broad adoption (over 90% of BDF’s ~700 employees use the system daily), making AuraQuantic a critical system for the bank.

Banco de Finanzas (BDF)

Delia Aguilar Espinoza

Project and Quality Manager