Case Study: Banco de Finanzas (BDF) achieves faster response times and 100% customer notifications with AuraQuantic

Banco de Finanzas (BDF) - Customer Case Study

Banco de Finanzas (BDF), a leading Nicaraguan mortgage and finance provider, needed to simplify internal workflows as part of its Service Excellence Program—prioritizing Customer Complaints & Suggestions and Internal Legal Management to reduce response times, ensure customers were informed, and eliminate manual rework. After evaluating BPMS options, BDF selected AuraQuantic and its iBPMS platform to support process automation and cross-department collaboration.

AuraQuantic consultants helped BDF implement automated Claims, Complaints & Suggestions and Internal Legal Management processes in the AuraQuantic iBPMS, including dynamic document checks, task-assignment tracking, notifications and reporting. As a result, AuraQuantic now automatically sends 100% of customer notifications, enabled real-time monitoring and time controls that reduced response times, eliminated repetitive work from incomplete documentation, improved productivity through a tracking portal, and increased customer satisfaction.

Banco de Finanzas (BDF)

Norma Maltez

Customer Services Manager