Case Study: Alianza achieves 90% improved task monitoring and 80% faster audits with AuraQuantic

Alianza Insurance boosts customer satisfaction by improving process monitoring and auditing by 90%

Alianza, a Bolivian insurance group founded in 1991 with 650,000 policyholders and about 650 employees, faced pandemic-driven remote work challenges that exposed gaps in process monitoring, task auditing, and multi-department supplier payment and reimbursement approvals. To modernize operations, improve customer service and enable remote workflows, Alianza selected the AuraQuantic platform to automate and monitor processes across its Customer Services and Human Risk departments.

AuraQuantic delivered a no-code process automation platform and real-time dashboards—automating the first process in under a week and replicating solutions nationwide—to centralize supplier invoice handling, track payments and reimbursements, reduce human error, and speed task execution. The implementation produced measurable results: 95% reduction in paper consumption, 90% increase in task monitoring, 80% decrease in audit times, 60% rise in third‑party service satisfaction, 70% improvement in workload distribution, and 65% savings in operating costs.

Alianza

Rómulo Segundo Quipse Chávez

National Corporate Manager