Case Study: a global healthcare technology company improves patient adherence and cuts support costs with Auralis AI

Reimagining chronic care through personalized, data-powered engagement

Auralis AI partnered with a global healthcare technology company to address challenges in their personalized chronic care programs. The client struggled with high support costs as nutrition and health coaches spent excessive time answering repetitive patient questions. This led to patient disengagement after initial consultations, fragmented communication across multiple channels, and an inability to leverage their vast health data for real-time guidance.

The solution involved deploying Auralis AI agents, which were trained on medical protocols to provide instant health query assistance, proactive reminders, and real-time health data monitoring. This resulted in significant improvements within 90 days: average query response time dropped from over 6 hours to 2 minutes, patient adherence rose from 58% to 82%, and support costs were reduced by 66% per patient. The implementation of Auralis AI led to higher program completion rates and allowed the medical staff to focus on more complex cases.