Case Study: a leading cloud ERP provider cuts invoice processing time and support costs with Auralis AI

Leading SCANDIC ERP HOUSE Automated Support & Boosted AGENT Productivity BY +30%

The customer, a leading cloud ERP provider based in Norway, faced significant operational challenges, including slow manual invoice processing, poor time entry compliance, and a high volume of repetitive support tickets from its SMB users. To address these inefficiencies, the provider partnered with Auralis AI to automate and streamline its core accounting workflows.

Auralis AI integrated its solution to automate invoice creation, provide real-time dashboard guidance, and offer mobile support for expense entries. The implementation delivered dramatic results within 60 days, slashing invoice processing time from 2.5 hours to 5 minutes and increasing time entry compliance from 61% to 93%. The vendor's solution also reduced monthly support tickets per SMB from 24 to 7, cutting support costs and accelerating user onboarding.