Case Study: a digital bank halves onboarding time and cuts support costs with Auralis AI

How a digital bank reduced support costs 40% and halved onboarding time with compliant, high-touch service

The digital bank, a next-generation private banking and payments platform, was struggling to scale its premium support for high-net-worth clients amid complex compliance requirements like KYC and AML. This led to high operational costs, 24/7 coverage gaps, significant onboarding bottlenecks, and frequent queries on multi-currency transactions. To address these challenges, the bank partnered with Auralis AI to implement its compliant, AI-driven support solution.

Auralis AI embedded its intelligent assistance across the bank's secure channels to automate onboarding, resolve compliance queries, and provide real-time transaction support. The solution delivered substantial results, including cutting average client onboarding time from five days to two and reducing support costs by 40%. Additionally, the bank retained an extra $1.2 million per quarter in revenue through faster account activations.