Case Study: Microsoft streamlines Microsoft 365 support with Auralis AI

A Danish Firm Transforms Microsoft Workflows Faster, Leaner, Smarter with ai agents

A Denmark-based project and task management solutions provider for Microsoft ecosystems faced significant challenges as its operations grew. The company was struggling with a spike in project support queries, slower response times, and rising support costs, which began to hurt customer satisfaction. To address these issues, they turned to vendor Auralis AI for a solution.

Auralis AI implemented its AI agents across Teams, email, and in-app channels to provide 24/7 automated support. This solution resolved 72% of Tier 1 tickets automatically, slashed the average resolution time from 100 minutes to under 15 minutes, and quadrupled agent productivity. The multilingual support also scaled operations smoothly without additional headcount, dramatically improving user satisfaction and adoption.

Microsoft