Case Study: a large ChMS company slashes support costs and boosts engagement with Auralis AI

A ChMS company Slashed Support Costs by 45% and Now Delivers 3x Faster Resolutions All with Full Visibility and Control

A leading church management software (ChMS) company was facing challenges with low member engagement, volunteer scheduling inefficiencies, and high administrative overhead for their church clients. The company partnered with Auralis AI to address these issues with AI-powered automation for event reminders, volunteer coordination, and support.

Auralis AI implemented a solution featuring always-on member support, personalized engagement automation, and a smarter volunteer scheduling engine. The results were significant, including a 45% reduction in support costs and a 3x faster resolution time. Measurably, event participation rose from 48% to 72%, volunteer consistency increased from 61% to 89%, and the average client saw an annual donation increase of over $11,000.