Case Study: Boston Children’s Hospital improves digital scalability and patient support with Augusto Digital

Boston Children’s Hospital saves $120K and doubles chatbot engagement with Augusto Digital

Boston Children's Hospital, a major pediatric medical institution, faced significant challenges with its outdated and expensive Sitecore CMS, which hindered performance, scalability, and the management of its vast digital ecosystem. Their small internal team was also overwhelmed, struggling with departmental silos and an overburdened call center. The hospital partnered with Augusto Digital to address these infrastructure and operational issues.

Augusto Digital migrated the hospital's website to a cloud-based Drupal platform on AWS and implemented Infrastructure-as-Code for automation and scalability. They consolidated over 40 separate websites into one unified platform and developed a custom chatbot. This solution resulted in annual savings of $120K on search functionality, a streamlined digital presence with pages reduced from 30,000 to 13,000, and a chatbot that doubled its interactions to 1,000 per month, easing the call center's burden. Augusto provided crucial ongoing support and helped break down organizational silos.

Boston Children’s Hospital