Case Study: Bickford Senior Living achieves fewer incidents and move-outs with August Health

Bickford Senior Living achieves immediate reductions in incident rates, citations, and early move-outs with August Health

Bickford Senior Living, a senior living operator, sought to implement its new Higher Path care model but was hindered by an outdated, task-oriented electronic health record (EHR) system. Their previous system relied heavily on paper documentation, which limited staff collaboration, efficiency, and access to resident information. To operationalize its proactive care strategies, Bickford required a best-in-class EHR and insights platform from a vendor like August Health.

By implementing the August Health platform, Bickford empowered its staff with a resident-centered system that streamlined information access and collaboration. This solution led to immediate and significant improvements within just three months, including a 23% reduction in total incidents, 34% fewer citations, and a 50% decrease in move-outs within the first 90 days. The success of August Health led to a nationwide rollout across all Bickford communities, enhancing resident care and operational efficiency.

Bickford Senior Living

Shannon Riberdy

SVP of Operations