Case Study: Leading Electricity and Natural Gas Solution Provider boosts customer loyalty with Augeo

Leading Electricity and Natural Gas Solution provider - Customer Case Study

Augeo worked with a leading electricity and natural gas solution provider to strengthen customer engagement, build brand loyalty, reduce churn, increase electronic billing enrollment, and add more value to its energy services.

Augeo launched a loyalty program with points-based rewards for account management, social engagement, games, referrals, and passive actions like bill payment and paperless enrollment. The program also included deals, discounts, and insurance benefits, helping drive a 46% increase in customer life cycle, a 65% email open rate, and 12% average monthly logins, while improving net retention and revenue per member.