Case Study: World Vision improves communications efficiency with Auditel

Auditel's refreshingly simple solution improves communications efficiency

World Vision, a major children's humanitarian aid charity, faced challenges with its inefficient and costly communications infrastructure, including multiple vendors and a lack of integration for its UK call center. They engaged cost management consultancy Auditel to conduct an independent assessment and help consolidate their supply chain and find an innovative solution.

Auditel implemented a comprehensive, three-phase plan to overhaul the system, consolidating from five suppliers down to just one or two. The solution provided significant new capabilities for remote working, reception cover, and integrated reporting. The immediate results were substantial, including the mobile contract being renewed for less than half of the previous cost. This transformed communications for staff and supporters, creating a more efficient and cost-effective platform to support the charity's work.

World Vision