Case Study: PetSmart achieves 1,400+ hours in annual time savings with AuditBoard

PetSmart’s Internal Audit Team Saves 1,400+ Hours Annually

PetSmart, the leading pet specialty retailer in North America with over 1,600 stores, faced fragmented, manual Audit, SOX, and ERM processes and needed a modern platform to centralize workflows, unite teams, and improve stakeholder engagement. The internal audit team adopted AuditBoard’s connected risk platform to replace manual tasks, align scope to evolving risks, and foster more consistent, value-driven audits.

AuditBoard delivered purpose-built workflows, real-time dashboards, and automations (PBC requests, issues management, action reminders) to integrate Audit, SOX, and ERM and broaden stakeholder participation. The implementation freed up capacity—saving 1,400+ hours annually—drove a 577% return on a three-year investment, increased stakeholder risk assessment engagement by 197% (expanding reach from 65 to 193 leaders), and delivered at least $250K in annual cost avoidance.

PetSmart

Ben Phillips

Vice President of Internal Audit