Case Study: CSG achieves significant time savings and performs more value-add audits with AuditBoard

How CSG Performs More Value-Add Audits by Saving Time with AuditBoard

CSG, a leading customer engagement solutions provider, was running SOX compliance and internal audits in a manual environment using spreadsheets and email, which caused administrative overhead, decentralized controls, and audit fatigue. To gain technical advantage and efficiency, CSG selected AuditBoard—deploying SOXHUB, OpsAudit, WorkStream (and later RiskOversight)—to modernize its audit and SOX management.

AuditBoard delivered a phased implementation that linked modules, workflows, and reporting to eliminate duplicate testing, automate certification requests, and improve visibility and collaboration. As a result, CSG reduced certification preparation from 120 hours per quarter (a five‑person effort) to less than one day for one person, cut time spent on required audits from ~80–90% to about 60% of the schedule, and reallocated the saved time to higher‑value, risk‑based audits.

CSG

Terri-Anne Wallen

Vice President of Internal Audit