Case Study: University of Central Florida improves academic coaching efficiency with AudioCodes Meeting Insights

University of Central Florida saves coaching time with AudioCodes Meeting Insights in pilot

The University of Central Florida faced a challenge in scaling its Academic Success Coaching program. With coaches managing high volumes of student meetings, manual note-taking created administrative burdens and fragmented records, making it difficult to ensure consistent, continuous support. UCF partnered with AudioCodes to implement its AI-powered Meeting Insights solution, aiming to transform unstructured coaching conversations into actionable data without losing the essential human connection.

AudioCodes worked with UCF to tailor Meeting Insights, which automatically transcribes sessions and generates summaries and structured notes. This reduced manual documentation time for coaches, allowing them to focus more on direct student engagement. The pilot phase delivered improved consistency, better visibility into student interactions, and a strong foundation for broader rollout, with AudioCodes providing a collaborative partnership to adapt the solution for higher education.

University of Central Florida