Case Study: IGATE achieves real-time VoIP quality monitoring with AudioCodes Session Experience Manager (SEM)

Real-time Voice Quality Monitoring for a Global IT Services Company

IGATE, a global IT services and telecommunications company in India, had moved to an IP-based voice infrastructure but lacked a centralized way to monitor call quality, detect dropped calls, and quickly identify root causes across its multi-vendor VoIP network. To address this challenge, IGATE turned to AudioCodes and its Session Experience Manager (SEM) solution.

AudioCodes implemented SEM as a centralized monitoring platform at IGATE’s NOC, giving the team real-time visibility, alerts for quality issues, and detailed call reporting to speed troubleshooting. As a result, IGATE reduced the time needed to detect and resolve voice problems, shortened response times, decreased issue escalation, and improved customer satisfaction by maintaining higher voice quality across its global network.

iGATE

Jayant Jayaram Varadarajan

AVP of Global Telecom and Networks