Case Study: HUK-COBURG modernizes contact center communications with AudioCodes

HUK-COBURG handles 4,000 concurrent calls with AudioCodes

HUK-COBURG, the largest car insurer in Germany, faced the challenge of modernizing its legacy ISDN telephony and contact center systems. The company needed to migrate to SIP trunking while integrating its existing Mitel and Genesys platforms, ensure support for a hybrid workforce, and handle a high volume of concurrent calls. To achieve this, they partnered with vendor AudioCodes.

The solution involved deploying AudioCodes' Mediant session border controllers and their One Voice Operations Center management platform to enable the SIP trunking transition and centralize routing. This created a scalable and reliable infrastructure capable of handling up to 4,000 concurrent calls. The results with AudioCodes included significant cost savings, improved customer experience through faster support, and greater operational flexibility, future-proofing the communications environment.

HUK-COBURG