Case Study: Colt Technology Services achieves scalable AI-powered cloud voice transformation with AudioCodes Live Platform

Colt Technology Services deploys voice services across 40+ countries with AudioCodes

Colt Technology Services, a global digital infrastructure company, sought to accelerate cloud voice transformation for its enterprise customers. Their challenge was to offer modern, automated voice services that could integrate seamlessly across legacy systems, hybrid environments, and multiple cloud UC and contact center platforms, all while shifting from transactional services to outcome-driven solutions. They partnered with AudioCodes to address this.

AudioCodes implemented its Live Platform, a cloud-based service delivery platform, to provide Colt with centralized control, automated provisioning, and orchestration. This gave Colt the flexibility to route calls across diverse environments and deliver consistent voice services on platforms like Microsoft Teams and Zoom. The solution enabled rapid, scalable global deployments. As a result, Colt earned AudioCodes' Live Platform Partner of the Year 2024 and Service Provider of the Year awards, successfully transitioning to delivering flexible, future-proof voice solutions that create customer value.

Colt Technology Services