Case Study: Reinhardt University boosts donor engagement and fundraising with AudienceView

Reinhardt University - Customer Case Study

Reinhardt University’s Falany Performing Arts Center needed a better way to manage ticketing, donor relations, and event operations as it grew from a small donor base into a regional arts destination. With most sales previously handled by phone and staff stretched thin, the team needed a platform that could streamline transactions and free up time for fundraising and community engagement. AudienceView Professional was selected to support those needs.

Using AudienceView Professional’s all-in-one ticketing, CRM, and event management tools, Reinhardt University streamlined operations, improved online self-service, and created more flexible donor and fundraising experiences. The results included 60% of ticket transactions moving online, fewer basic customer inquiries, faster staff training at the box office, stronger donor renewal and engagement through exclusive events, and expanded fundraising impact through creative programming and campaigns.

Reinhardt University

Jessica Akers

Director of the Falany Performing Arts Center