Case Study: Richard and Karen Carpenter Performing Arts Center achieves streamlined reporting, 41% increase in online ticket sales and 6X online donations with AudienceView Professional

How the Carpenter Center Improved Reporting and Increased Ticket Sales with AudienceView

The Richard and Karen Carpenter Performing Arts Center, a 1,051‑seat venue at California State University Long Beach, turned to AudienceView and its AudienceView Professional platform to address persistent operational pain points. Under their previous system they struggled to retrieve patron lists and sales reports, faced high costs, and needed easier exports and website integration to support marketing and box office workflows.

AudienceView Professional delivered robust reporting (Basic, Advanced and Patron Reports), easy data exports and website integration, plus responsive Customer Success support, enabling much more segmented marketing and faster event setup. As a result, the Carpenter Center saw a 41% increase in average annual online ticket sales revenue, over 6X growth in annual online donation totals, and saved staff hours each week by streamlining reporting and marketing processes.

Richard and Karen Carpenter Performing Arts Center