Case Study: Gonzales Unlimited increases estimating accuracy and profitability with Audatex

Gonzales Unlimited Increases Estimating Accuracy and Profitability With Audatex

Gonzales Unlimited, an auto body shop in Lamar, Colorado, faced challenges with estimate accuracy and insurer workflows. Using a competing product, their estimates were frequently rewritten by insurers like State Farm who used the industry-standard Audatex platform. This process was inefficient and delayed repairs. Furthermore, the increasing use of varied, lightweight materials in vehicles made it difficult to accurately identify parts and labor times, threatening profitability and customer satisfaction.

By implementing the Audatex Estimating platform with 3D Intelligent Graphics, the shop gained access to a comprehensive database and color-coded substrate identification. This solution provided more granular detail, ensuring the correct parts were selected the first time and that labor times were accurately calculated. As a result, Gonzales Unlimited significantly reduced supplemental estimates and now averages about $1000 more per estimate. The switch to Audatex has increased profitability, improved repair turnaround times, and enhanced customer satisfaction.

Gonzales Unlimited

Joe Gonzales

Owner