Case Study: Kennedy Space Center Visitor Complex achieves 95% guest satisfaction with Attractions.io

Kennedy Space Center Visitor Complex delights guests with 95% satisfaction and 80% app retention

Kennedy Space Center Visitor Complex faced challenges with its outdated, difficult-to-maintain bespoke mobile app and reliance on printed guides. This system was unable to effectively handle frequent operational changes and provide real-time multilingual support for its many international guests. They partnered with Attractions.io to find a more robust and flexible mobile platform.

Attractions.io implemented its CMS-driven mobile experience, which enabled real-time updates, targeted push notifications, and multilingual content. This solution led to significant improvements, including an 80% app retention rate, reaching 70% of on-site guests, and contributing to a 95% guest satisfaction rate. The platform streamlined operations and greatly enhanced guest communication.

Kennedy Space Center Visitor Complex

Christine Selby-Reagan

Head of Consumer Marketing and Content