Case Study: HorizonIQ boosts sales productivity and follow-up consistency with Attention

HorizonIQ - Customer Case Study

HorizonIQ, an infrastructure as a service provider, was facing significant sales productivity challenges. Their team struggled with inconsistent follow-ups, manually taking notes on calls, and a lack of visibility into customer interactions and team performance. According to VP of Sales Marisa Canez, recap emails were only being sent about 50% of the time. They sought a solution to work smarter and enhance coaching across their organization, leading them to adopt Attention's AI-powered conversation intelligence platform.

By implementing Attention, HorizonIQ automated call transcription and summary generation, which saved time and streamlined processes. The solution dramatically increased recap email consistency to between 95% and 99% and allowed the sales team to focus more on customers. Attention also provided valuable insights for coaching and cross-functional use, contributing to a double increase in sales productivity and helping one representative close a record number of renewals in a single month.

HorizonIQ

Marisa Canez

VP Sales