Case Study: Village Hotels boosts guest experience and staff development with Attensi gamified training

Village Hotels closes 91% of the knowledge gap with Attensi

Village Hotels faced a challenge common in the hospitality sector: high staff turnover and a perception of the work as a job rather than a career. They needed a way to upskill and cross-skill their employees to provide development opportunities and ensure brand consistency, moving away from their traditional, time-intensive paper and PDF-based training methods. To address this, they turned to Attensi for its game-based training solution.

Attensi implemented a mobile-first, gamified training platform that was engaging and intuitive for staff of all demographics. The solution led to significant results, including closing 91% of the knowledge gap and achieving a 94% score on mystery guest visits. Importantly, 98% of employees liked the Attensi way of training, 96% would recommend it to a colleague, and 52% of playthroughs occurred during staff's free time, demonstrating high engagement and a positive impact on staff development.

Village Hotels