Case Study: Spar boosts customer satisfaction and turnover with Attensi

Transforming employee training with Spar

Spar, a major retail operator with 300 stores, faced the challenge of effectively training its large workforce to deliver excellent customer service and achieve its vision of the best local shopping experience. Traditional e-learning methods were not engaging or effective. They partnered with Attensi to implement a more innovative and impactful training solution using the Attensi BEHAVIOUR game-based platform.

The Attensi solution provided a realistic 3D simulation of the in-store environment, allowing employees to practice customer service skills safely. The gamified, interactive format increased engagement and motivation. This approach delivered quantifiable results: stores that trained the most saw a 3.4% increase in turnover and a 48-point improvement in customer satisfaction scores, proving the direct business impact of Attensi's training.

Spar

Ole Christan Fjeldheim

Chief Executive Officer