Case Study: The Fragrance Shop closes 98% of the knowledge gap with Attensi game-based training

The Fragrance Shop closes 98% of the knowledge gap with Attensi

The Fragrance Shop, a major UK perfume retailer, faced the challenge of training its widespread staff on a vast and constantly changing product range while maintaining its award-winning customer service standards. To meet this complex learning need, they partnered with Attensi to move beyond traditional training methods.

Attensi implemented its game-based training solution, creating a mobile-first 3D simulation platform called ScentBox alongside its Engage product. This solution featured over 160 modules covering product knowledge and process training. The results were exceptional, with Attensi's program closing 98% of the knowledge gap. It led to a 7x average repetition rate per module and was accessed over 2.1 million times, significantly improving staff engagement and product knowledge application.

The Fragrance Shop