Case Study: SportScheck boosts retail training and customer confidence with Attensi

SportScheck Changing the game of sports retail

SportScheck, a leading sports retailer in Germany, faced challenges in delivering consistent, high-quality training to its widespread employees across over 30 stores. Their previous methods, which included handbooks and PDFs, made it difficult to unify product knowledge and provide practical, engaging preparation for customer-facing roles. To solve this, they partnered with vendor Attensi.

Attensi implemented its gamified training platform, SportScheck Skills, created with its 'Creator' tool. The solution provided realistic sales simulations that employees could access flexibly on any device. This led to impressive results, including an 87% closure of the competence gap, an average of over 7 playthroughs per module, and 94% of employees liking the training and finding it relevant to their roles.

SportScheck

Matthias Rucker

Chief Executive Officer