Case Study: Spar boosts customer satisfaction and sales with Attensi gamified training

Spar lifts customer satisfaction by 48 points with Attensi

Spar, a major retailer with 300 stores, faced the challenge of providing highly effective and engaging employee training to achieve its vision of creating the best local shopping experience. Traditional e-learning methods were failing to educate their workforce effectively. To solve this, they partnered with vendor Attensi to implement their game-based training solution, Attensi Impact.

Attensi implemented 3D gamified simulation training that replicated the real-life workday in Spar stores, allowing employees to practice customer service skills in a safe, virtual environment. The solution drove engagement through interactivity and friendly competition. The results were quantifiable and significant: stores that used the training saw increases in like-for-like sales growth of up to 3.4% and improvements in customer satisfaction scores of up to 48 points, proving the effectiveness of Attensi's solution.

Spar