Case Study: Microsoft Teams boosts flexible working skills with Attensi gamified training

Microsoft Teams boosts training satisfaction to 97.5% with Attensi

Microsoft Teams faced the challenge of training users on its platform effectively during the rapid shift to remote and flexible work, especially as traditional in-person training was no longer viable. This need was identified in partnership with Attensi, which developed a gamified training solution to address this skills gap.

Attensi implemented a custom-built, gamified simulation app that uses 3D avatars and interactive scenarios to guide users through Microsoft Teams functionalities. The solution was highly successful, with 97.5% of surveyed users liking the training and finding it relevant, and 95% reporting they became better at using best practices in virtual meetings. The program was rolled out via Microsoft's commercial marketplace, gaining thousands of users and leading to Attensi becoming an official Microsoft partner.

Microsoft Teams