Case Study: IHOP boosts attachment sales with Attensi

IHOP boosts attachment sales 3% with Attensi

IHOP, a major US restaurant chain with over 1,700 locations, faced the challenge of modernizing its paper-based training to build team member confidence in suggestive selling and delivering consistent hospitality. The legacy approach left too much to chance for its 50,000+ employees. Partnering with Attensi, IHOP sought a more engaging and effective training solution to help turn hospitality standards into everyday behaviors.

Attensi implemented interactive, game-based training simulations that allowed IHOP team members to practice realistic customer scenarios in a safe virtual environment. This solution led to a measurable 3% increase in attachment sales. Furthermore, 98% of team members reported feeling more motivated to upsell, demonstrating that the Attensi training successfully translated learning into behavior change and better business performance.

IHOP