Case Study: If P&C Insurance boosts customer trust with Attensi gamified training

If P&C Insurance closes 78% of knowledge gaps with Attensi

If P&C Insurance, a major Nordic insurer, sought to improve the skills of its customer-facing staff to build trust and ensure every client received the perfect insurance package. Their challenge was to train employees to have tactful, knowledgeable conversations that identified customer needs without resorting to hard selling. They partnered with Attensi to implement its gamified simulation training.

Attensi co-created 10 realistic, scenario-based training modules with If P&C, allowing employees to practice conversations in a risk-free environment. The solution successfully closed 78% of knowledge gaps. Results showed 95% of employees felt the training would make them better at discussing personal insurance, and 94% reported using what they learned. This led to a surge in customers choosing appropriate new personal insurance policies.

If P&C Insurance