Case Study: Hiscox creates the world’s first insurance training simulator with Attensi

How Hiscox created the world’s first insurance training simulator for underwriters

Hiscox, a major insurance company, faced a significant skills gap and needed a modern, scalable solution to train its underwriters in risk management. The existing training methods were not effectively building the necessary technical expertise. To address this, Hiscox partnered with Attensi and its BEHAVIOUR platform to develop an innovative training simulator.

Attensi created a custom-built 3D gamified simulation for Hiscox in just 10 weeks. The solution immersed trainees in realistic scenarios with avatars and simulated tasks, allowing them to learn in a safe environment. The results were remarkable, with 85% of participants agreeing the training helped them understand reviews and apply technical concepts. Furthermore, Attensi's solution led to a 70% reduction in the post-program failure rate for underwriters.

Hiscox

Des Bishop

Group People Manager