Case Study: Hiscox reduces underwriter training time with Attensi

Hiscox Speed, scale and a safe place to fail

Hiscox, an insurer, needed to effectively train its underwriters to make critical decisions in a high-pressure, real-world environment. The challenge was to reduce extensive training time, increase scalability, and provide a safe place for employees to practice without fear of failure. To address this, Hiscox partnered with vendor Attensi to implement its gamified simulation training.

Attensi created a comprehensive, game-based training solution featuring minigames, real-world simulations, and case studies. This approach provided a risk-free environment for underwriters to practice and repeat scenarios. The results were significant: Attensi helped Hiscox achieve a 95% reduction in training time, cutting it from 60 hours to just 3. Furthermore, 80% of trainees felt more confident in their abilities, and a large majority reported improved communication and navigation of external relationships.

Hiscox

Des Bishop

Group People Manager